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Precision Pipes

Treat as an emergency

You can smell gas — leave the building first

Do this first

Don’t touch any electrical switch

That includes turning lights OFF, and using your phone indoors. A switch makes the same spark either way. This is the step people get wrong.

Call 0406 711 214Book a plumber

No call-out fee · We answer 24/7 · 180+ five-star reviews

Step 1 — right now

Do this before you do anything else

This costs nothing and doesn’t need us. It’s the difference between a mop and an insurance claim.

  1. 1

    Don’t touch any electrical switch

    That includes turning lights OFF, and using your phone indoors. A switch makes the same spark either way. This is the step people get wrong.

  2. 2

    Turn the gas off at the meter

    There’s a lever or tap at the gas meter. Turn it a quarter turn so it sits across the pipe.

  3. 3

    Open doors and windows on the way out

    Get everyone out of the building, including pets.

  4. 4

    Call from outside

    If the smell is strong or anyone feels unwell, call the gas emergency line on 131 909 first, then us.

Step 2 — what it probably is

The usual causes, in plain English

  • A loosened fitting or union

    Common in older installations. Joints work loose over years and leak slowly enough that people stop noticing the smell.

  • A failed appliance connection

    Often a cooktop or heater that was connected without certification.

  • Incomplete combustion

    A yellow or orange flame instead of blue means carbon monoxide is being produced. That one has no smell at all.

Step 3 — what it costs

So you know before you ring

The test is a fixed job. The repair depends on the leak.

A pressure test and electronic leak detection with a written report is a fixed job. What varies is the repair afterwards, which depends on where the leak is and how much of the line has to come apart. Every gas job includes a Certificate of Compliance lodged with NSW Fair Trading at no extra charge.

  • No call-out fee
  • Fixed price before we start
  • Lifetime labour warranty

Step 4 — get it fixed

Ring us, or we’ll ring you

For this one, calling is faster — we answer 24 hours a day and can talk you through limiting the damage while we’re on the way.

Call 0406 711 214

  • Lifetime labour warranty

    Every job we do is backed for as long as you own the property.

  • Fully licensed & insured

    NSW Licence NSW LICENCE PENDING. Compliance certificates on every job.

  • No call-out fee

    We don’t charge to turn up, and we don’t charge to quote.

  • Fixed price up front

    You approve the price before we start. It doesn’t move afterwards.

Book a plumber

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What people say

5.0 from 180+ Google reviews
  • “Excellent service, very friendly and went above and beyond to get what was needed done.”
    Google reviewReviewer name not published
  • “Great communication, Colin was professional, polite and friendly and did a magnificent job. Highly recommend for any plumbing needs.”
    Google reviewReviewer name not published

Still wondering

Common questions

No. Operating any electrical switch produces a spark whether you’re turning it on or off. Leave everything as it is, turn the gas off at the meter, open doors on your way out, and call from outside.

If the smell is strong or anyone feels unwell, call the gas emergency line on 131 909 first — they will make the site safe. Then call us to find and repair the leak and certify the installation.

Yes. A yellow or orange flame means incomplete combustion, which produces carbon monoxide — and carbon monoxide has no smell. Stop using the appliance and have it checked.

More about our gas fitting service

That’s not my problem

Pick whichever is closest.

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