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Precision Pipes

Treat as an emergency

Burst pipe? Turn the water off — here’s exactly how

Do this first

Turn the water off at the meter

Front boundary, near the footpath, under a cover marked WATER. There’s a tap beside the meter — turn it clockwise until it stops. That kills water to the whole property.

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Step 1 — right now

Do this before you do anything else

This costs nothing and doesn’t need us. It’s the difference between a mop and an insurance claim.

  1. 1

    Turn the water off at the meter

    Front boundary, near the footpath, under a cover marked WATER. There’s a tap beside the meter — turn it clockwise until it stops. That kills water to the whole property.

  2. 2

    Water near power points or the switchboard? Kill the power

    Turn the electricity off at the main switch and don’t touch anything wet. If you can’t reach the board safely, stay out and call an electrician as well.

  3. 3

    Photograph everything before you clean up

    Your insurer will want it, and once you’ve mopped it’s gone. Thirty seconds now saves an argument later.

  4. 4

    Move what you can out of the water

    Electronics and anything absorbent first — they’re what won’t survive.

Step 2 — what it probably is

The usual causes, in plain English

  • Corroded galvanised supply line

    1960s–80s housing across Baulkham Hills and similar suburbs. They corrode from the inside and fail without warning.

  • A failed flexible hose

    Braided hoses under sinks and vanities fail suddenly at full mains pressure. They should be replaced every 5–8 years and almost never are.

  • Water hammer fatigue

    Years of banging pipes works joints loose until one lets go.

Step 3 — what it costs

So you know before you ring

No call-out fee, at any hour.

An accessible burst pipe is a straightforward repair. One inside a wall or under a slab has to be located first, which costs more. After-hours labour is charged at a higher rate, and we tell you what that rate is on the phone before we come out — never afterwards.

  • No call-out fee
  • Fixed price before we start
  • Lifetime labour warranty

Step 4 — get it fixed

Ring us, or we’ll ring you

For this one, calling is faster — we answer 24 hours a day and can talk you through limiting the damage while we’re on the way.

Call 0406 711 214

  • Lifetime labour warranty

    Every job we do is backed for as long as you own the property.

  • Fully licensed & insured

    NSW Licence NSW LICENCE PENDING. Compliance certificates on every job.

  • No call-out fee

    We don’t charge to turn up, and we don’t charge to quote.

  • Fixed price up front

    You approve the price before we start. It doesn’t move afterwards.

Book a plumber

We’ve filled in what’s wrong — just add your details.

We’ll call you back to confirm a time.

Include your suburb and we’ll tell you how soon we can be there.

No call-out fee. We’ll never share your details — see our privacy policy.

What people say

5.0 from 180+ Google reviews
  • “Precision Pipes helped out with a leak on our main water line in our front yard. They were very professional and got the job done very quickly on short notice.”
    Google reviewReviewer name not published
  • “Excellent service, very friendly and went above and beyond to get what was needed done.”
    Google reviewReviewer name not published

Still wondering

Common questions

In NSW it’s almost always at the front boundary near the footpath, under a rectangular plastic or metal cover marked WATER. In units it’s usually in a common meter cupboard numbered to your unit. Worth finding yours now, before you need it.

They seize with age and disuse. Don’t force it and snap it. Call us — we run 24/7 and can shut off at the main. Once the emergency is over it’s a quick job to replace the tap so this can’t happen again.

Yes. We provide a written report with photographs, cause of loss and scope of works, which is what insurers ask for.

More about our emergency plumbing service

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