Privacy Policy
Last updated August 2026
Precision Pipes (“we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We only collect information we actually need to do the job:
- Contact details — your name, phone number, email address and the suburb or address where the work is required.
- Job details — what you have told us about the plumbing or gas problem, including any photographs you send us.
- Payment information — processed by our payment provider. We do not store full card numbers.
- Website usage data — standard analytics such as pages visited and approximate location, collected in aggregate.
How we use it
- To respond to your enquiry and quote the work.
- To carry out and invoice the work you have asked us to do.
- To meet our legal obligations, including lodging compliance certificates with NSW Fair Trading.
- To contact you about your job, warranty, or scheduled maintenance where relevant.
We do not sell your personal information, and we do not share it with third parties for marketing purposes.
Who we share it with
We share information only where it is necessary: with NSW Fair Trading for compliance certification, with our insurer or your insurer where a claim is involved, with suppliers where a warranty claim requires it, and with our payment and accounting providers.
How we store it
Information is stored securely and access is limited to people who need it to do their job. We retain records for as long as required by law and for the period of any applicable warranty, then dispose of them securely.
Cookies
This website uses cookies for basic functionality and, where enabled, analytics. You can block or delete cookies through your browser settings; the site will still work.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Contact us and we will respond within a reasonable period.
Complaints
If you believe we have mishandled your personal information, contact us first and we will try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Precision Pipes
16 Shoplands Road, Annangrove NSW 2156
Phone: 0406 711 214
Email: admin@precisionpipes.com.au